Frequently Asked Questions
Everything you need to know about your lifeguard and swim gear.
How long does shipping take for custom team apparel?
Customized items, including team logos and embroidery, typically ship within 7-10 business days. Standard in-stock items are processed within 24 hours.
What is your return policy for swimwear?
We accept returns on unworn swimwear with original tags and hygienic liners intact within 30 days of purchase. Please note that custom-printed suits are final sale.
Do you offer bulk discounts for municipal pools or waterparks?
Yes, we offer competitive volume pricing for facilities and organizations. Please contact our sales team directly for a custom quote on rescue tubes, uniforms, and equipment.
How do I know which size lifeguard whistle or lanyard to choose?
Our whistles are standard professional grade (Fox 40). Lanyards are adjustable to fit all sizes, and specific dimensions are listed on each product page under the specifications tab.
Can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number from UPS or USPS to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and official Purchase Orders from government or educational institutions.